90 DAYS EXCHANGE/MONEY BACK GUARANTEE
We exchange or refund upon return of the product(s) within 90 days if you are not satisfied.
For customers outside the United States or Canada, all products sold through our website are final sales. No returns or exchanges are accepted.
Within 90 days from the purchase date:
We accept returns without any conditions. We issue a return label only if we make an error on your order, including but not limited to:
- Our recommendation on the size chart is wrong
- Our shipping error
It's possible to request refunds within this time frame, but no later than 90 days from purchase date.
After 90 days from the purchase date:
We accept exchanges for item(s) when the items are:
- Completely unused, or
We issue a return label only if the item is defective. Once we receive it, we investigate the valve and determine if they are defective. We will process an exchange once we have confirmed that the valve was certainly defective.
It usually takes one week for us to process them. Please clean the valve(s) and make sure that it is not covered in oil.